Wifi problem since the 10.11.6 OS X El Capitan Update

I've been having trouble with wifi on my MacBook Air. I've had it for two years and recently I updated to the latest el capitan version 10.11.6. Ever since then, I couldn't connect to wifi. I tried to boot it in safe mode and then wifi works. It seems that wifi only works when I'm in safe mode. It's really inconvenient that I have to boot it in safe mode if I want to use wifi. I've tried everything. How can I fix this problem? I don't know what the problem is.

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11.6)

Posted on Aug 8, 2016 6:05 AM

Reply
5 replies

Aug 8, 2016 10:28 AM in response to MacBook is awesome

Hi,


There are a lot of things we can do here,


First, I would like you to remove the Wifi Profile from system preferences and then re-add a new one and then restart.

Second, In the User library which is located via finder-Go-Library and then pull and remove these files:

/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

/Library/Preferences/SystemConfiguration/preferences.plist

And then restart,


good luck.

Aug 30, 2016 2:34 PM in response to MacBook is awesome

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Aug 31, 2016 7:05 AM in response to Eric Root

Thanks Eric. I have used EtreCheck and here is the output from my MacBook Pro:

EtreCheck version: 3.0.3 (307)

Report generated 2016-08-31 15:00:57

Download EtreCheck from https://etrecheck.com

Runtime 3:11

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: ⓘ

MacBook Pro (17-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 147


Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1920 x 1200

AMD Radeon HD 6770M - VRAM: 1024 MB


System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (326.37 GB free)

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7 - 2012-10-01) [Support]


Startup Items: ⓘ

AdobeVersionCue: Path: /Library/StartupItems/AdobeVersionCue

AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2

Startup items are obsolete in OS X Yosemite


System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 154 Apple tasks

[running] 76 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 158 Apple tasks

[running] 87 Apple tasks


Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.hp.productresearch.plist (2012-01-16) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-07-11) [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.adobe.versioncueCS3.plist (2008-05-12) [Support]

[running] com.bjango.istatserver.plist (2009-01-25) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-07-11) [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]

[loaded] org.wireshark.ChmodBPF.plist (2015-07-15) [Support]

[loaded] org.wireshark.XQuartzFixer.plist (2015-07-15) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2015-01-26) [Support]

[loaded] com.adobe.ARM.[...].plist (2011-02-10) [Support]

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.A5D4B032-FCF3-401A-B68D-28 06B955EECA.plist (2012-06-26)

[loaded] com.apple.MobileMeSyncClientAgent.plist (2012-06-12) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2009-05-04) [Support]

[loaded] com.macupdate.desktop5.scanner.plist (2010-11-29) [Support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-08-31) [Support]

[running] com.spotify.webhelper.plist (2016-08-31) [Support]


User Login Items: ⓘ

SkyFonts Application (/Applications/SkyFonts/SkyFonts.app)

FontAgent Activator Application Hidden (/Library/Application Support/FontAgent Pro/FontAgent Activator.app)

Microsoft AU Daemon Application Hidden (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)

SOX Schedule 4.6.2 Application (/Library/Application Support/MKD/SOX/SOX Schedule 4.6.2.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

Spotify Application Hidden (/Applications/Spotify.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app)

Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)


Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-09)

Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

RealPlayer Plugin: Unknown (2010-12-24) [Support]

AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-08-22) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-06-07) [Support]

QuickTime Plugin: 7.7.3 (2016-07-09)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]

iPhotoPhotocast: 7.0 (2011-05-16)

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-26) [Support]

AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-08-22) [Support]

CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.6 (2013-09-04) [Support]

npDDRia: 0.0.14.5 - SDK 10.9 (2015-12-10) [Support]

Scorch: Unknown - SDK 10.2 (2013-08-28) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-23) Check version


3rd Party Preference Panes: ⓘ

Adobe Version Cue CS3 (2008-06-14) [Support]

DivX (2006-11-29) [Support]

Flash Player (2016-06-29) [Support]

Flip4Mac WMV (2011-01-13) [Support]

Java (2016-07-23) [Support]

Trusteer Endpoint Protection (2016-08-21) [Support]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 422.56 GB

Destinations:

LaCie Disk [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 422.56 GB X 3)


Top Processes by CPU: ⓘ

16% WindowServer

1% Microsoft Excel

1% fontd

0% Dropbox

0% kernel_task


Top Processes by Memory: ⓘ

754 MB kernel_task

582 MB firefox

475 MB softwareupdated

434 MB mds_stores

418 MB Spotify Helper(2)


Virtual Memory Information: ⓘ

1.03 GB Free RAM

6.96 GB Used RAM (2.05 GB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

Aug 31, 2016, 02:09:20 PM Self test - passed

Aug 29, 2016, 05:37:11 PM /Library/Logs/DiagnosticReports/firefox_2016-08-29-173711_[redacted].cpu_resour ce.diag [Details]

/Applications/Firefox.app/Contents/MacOS/firefox

Aug 28, 2016, 11:27:27 PM ~/Library/Logs/DiagnosticReports/DocumentPopoverViewService_2016-08-28-232727_[ redacted].crash

com.apple.appkit.xpc.documentPopoverViewService - /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/DocumentPopo verViewService.xpc/Contents/MacOS/DocumentPopoverViewService

Aug 28, 2016, 11:23:24 PM ~/Library/Logs/DiagnosticReports/DocumentPopoverViewService_2016-08-28-232324_[ redacted].crash

Aug 28, 2016, 11:22:36 PM ~/Library/Logs/DiagnosticReports/DocumentPopoverViewService_2016-08-28-232236_[ redacted].crash

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Wifi problem since the 10.11.6 OS X El Capitan Update

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